This policy explains how GullyPage subscriptions are billed, how to cancel one, when a refund is available, and what happens if a payment fails. It forms part of our Terms of Use.
Plans and billing
GullyPage offers a free plan and a paid plan. The free plan requires no payment details and does not expire.
Paid subscriptions are billed in advance, either monthly or annually, through our payment gateway. Prices are displayed in Indian Rupees and are exclusive of GST unless stated otherwise. A tax invoice is issued for every payment and is available in your dashboard.
Subscriptions renew automatically at the end of each billing cycle. We send a renewal reminder before an annual subscription renews.
Cancelling a subscription
You can cancel at any time from Dashboard → Subscription. Cancellation is immediate in effect on future billing: no further payments are taken.
- Your paid features remain available until the end of the period you have already paid for.
- At the end of that period your account moves to the free plan. Your page stays online, your content is retained, and features beyond the free plan’s limits become unavailable.
- A connected custom domain continues to resolve for 30 days after the paid period ends, giving you time to move it or resubscribe.
Downgrading to free never takes your site offline and never deletes your content. Your professional presence is the thing you came here for, and we do not hold it hostage to a billing state.
Refunds
We offer a refund in the following circumstances:
| Situation | Refund |
|---|---|
| First-time subscriber, within 7 days of the first payment | Full refund |
| Annual plan, within 7 days of the first annual payment | Full refund |
| Duplicate or accidental double charge | Full refund of the duplicate |
| Charge after a valid cancellation | Full refund |
| A confirmed platform fault that made the paid features unusable for more than 72 continuous hours | Pro-rata credit or refund |
| Renewal of an ongoing subscription | Not refundable — cancel before the renewal date |
| Partial month or unused period after cancellation | Not refundable |
| Account terminated for breach of our Terms or Content Policy | Not refundable |
Refunds are not available for third-party costs we do not charge you for, such as domain registration fees paid to your registrar.
How to request a refund
- Write to care@gullysystem.com from the email address on the account.
- Include the invoice number or payment reference, and the reason for the request.
- We acknowledge within 2 working days and decide within 5 working days.
- Approved refunds are issued to the original payment method through our payment gateway. Banks typically credit the amount within 5–10 working days after that.
If we decline a refund we will tell you why, and you can escalate to care@gullysystem.com.
Failed payments
If a renewal payment fails — an expired card, an insufficient balance, a lapsed UPI mandate — we retry over several days and email you each time.
- You keep full access during a 7-day grace period.
- If payment still has not succeeded, the account moves to the free plan.
- Your site is never taken offline for a failed payment, and a connected custom domain keeps resolving for 30 days.
- Updating your payment details restores paid features immediately.
Upgrades and downgrades
Upgrading takes effect immediately; we charge the difference for the remainder of the current period. Downgrading takes effect at the end of the current period, so you keep what you have paid for.
Switching from monthly to annual billing takes effect at your next renewal date.
Price changes
We give existing subscribers at least 30 days’ notice of a price change. It applies from your next renewal, and you can cancel beforehand. A founding-member rate, where offered, is honoured for the period stated when you subscribed.
Chargebacks
If you dispute a charge with your bank rather than contacting us, we may suspend the account until the dispute is resolved. Please write to care@gullysystem.com first — almost every billing issue is faster to fix directly.
Contact
Billing questions: care@gullysystem.com
Unresolved complaints: care@gullysystem.com
Gully System Private Limited, #257, 3rd floor, Sri Nanjundeshwara Complex, Service Road, Nagarbhavi 8th Block, Outer Ring Road, 2nd Stage, Bengaluru – 560072, Karnataka, India